Groups with 3 or more rooms booked can cancel or reschedule, in part or whole, free of charge up to 7 days prior to the game. If any room is cancelled or rescheduled, whether as part of a booking or the whole booking, within 7 days (including the 7th day ) the fee is 850 SEK per room cancelled.
For groups with 1 - 2 rooms:
Cancellations or rescheduling more than 48 hours prior to scheduled start of game: you are entitled to a full refund.
If a cancellation is requested 48-24 hours prior to scheduled start of game: you may reschedule your game to a later date, or receive a voucher for value of your game.
If a cancellation is requested 24-4 hours before the scheduled start of game: you may reschedule or receive a voucher but 850kr per room will be forfeit, or added to your invoice.
Regardless of group size, we do not offer refunds or vouchers for groups who do not show up for their game or who cancel or reduce the number of players within 4 hours of the game start time. Rescheduling within 4 hours of the game start time is considered a cancellation.
Groups of any size can reduce the number of players up to 48 hours in advance and receive a refund for the missing players. Within 48 hours (up to 4 hours before the game start time) a voucher can be issued on request.
To cancel or reschedule your game, or reduce the number of players, please contact
[email protected]
There are separate terms for events including pre-ordered food, beverages, and hire of the private room. Contact us via email to see these terms.
Make sure you share our address with your team: SVEAVÄGEN 14, 11157 STOCKHOLM. If you are late or do not arrive for your game because your team went to the wrong location, the cancellation rules still apply.